General Terms and Conditions of the freight forwarding company Cramer KG

1. Commissioning another carrier

The furniture removal company may use another carrier to carry out the move.

2. Additional services

The furniture removal company will perform its obligations with the customary diligence of a professional furniture removal company, acting in the sender's best interests, in return for payment of the agreed fee. Additional charges will apply for special services and expenses that were not foreseeable at the time of contract conclusion. The same applies if the scope of services is expanded by the sender after the contract has been concluded.

3. Tips

Tips cannot be offset against the furniture removal company's invoice.

4. Reimbursement of moving expenses

If the sender is entitled to reimbursement of relocation expenses from an agency or employer, he shall instruct that agency or employer to pay the agreed and due relocation expenses.

Less any advance payments or partial payments already made, to be paid directly to the furniture removal company upon request.

5. Securing particularly sensitive goods during transport

The sender is obligated to ensure that movable or electronic parts on highly sensitive devices such as washing machines, record players, televisions, radios, hi-fi equipment, and computer systems are professionally secured for transport. The furniture removal company is not obligated to verify that the items have been properly secured for transport.

6. Tradesman referral service

For services provided by additional tradespeople, the furniture removal company is only liable for careful selection.

7. Electrical and installation work

Unless otherwise agreed, the furniture removal company's personnel are not authorized to carry out electrical, gas, dowel and other installation work.

8. Set-off

Claims by the furniture removal company can only be offset against due counterclaims that are undisputed or have been legally established.

9. Assignment

The furniture removal company is obliged, at the request of the person entitled to compensation, to assign to him the rights arising from the insurance contract he is required to conclude.

10. Misunderstandings

The furniture removal company is not responsible for the risk of misunderstandings arising from non-written order confirmations, instructions and communications from the sender, or from communications to other persons of the furniture removal company who are not authorized to accept them.

11. Verification by the sender

When the removal goods are collected, the sender is obliged to check that no item or piece of equipment is mistakenly taken or left behind.

12. Due date of the agreed fee

For domestic transports, the invoice amount is payable as follows: 80% no later than 14 days before the start of the move, with the remaining balance due within 7 days after completion; for international transports, 100% is due before the start of loading and must be paid in cash or equivalent means of payment.

Cash outlays in foreign currency are payable according to the exchange rate used for billing. If the sender fails to meet their payment obligation, the furniture removal company is entitled to withhold the goods or, after commencement of transport, to store them at the sender's expense. Section 419 of the German Commercial Code (HGB) applies accordingly.

13. Storage contract

In the case of storage, the general storage conditions of the German Furniture Transport Association (ALB) apply.

These will be provided upon request of the sender.

14. Place of jurisdiction

For legal disputes with merchants arising from this contract and for claims based on other legal grounds related to the transport order, the court in whose district the branch of the furniture removal company commissioned by the sender is located shall have exclusive jurisdiction. For legal disputes with parties other than merchants, exclusive jurisdiction applies only if the sender has moved their residence or habitual abode abroad after conclusion of the contract, or if their residence or habitual abode is unknown at the time the action is brought.

15. Agreement under German law

German law applies.